Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as received. It must also be in its original packaging.
Several types of goods are non-returnable, including perishable items, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
Additional Non-Returnable Items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
A receipt or proof of purchase is required to complete the return.
Partial Refunds
Partial refunds may be granted in cases where:
- A book shows obvious signs of use
- A CD, DVD, software, or vinyl record has been opened
- An item is not in its original condition, is damaged, or has missing parts not due to our error
- An item is returned more than 30 days after delivery
Refund Process
Once a return is received and inspected, a notification will be sent regarding the approval or rejection of the refund. If approved, the refund will be processed to the original payment method within a certain number of days.
Late or Missing Refunds
If a refund has not been received:
- Check the bank account again
- Contact the credit card company, as processing times may vary
- Contact the bank for further clarification
If all steps have been completed and the refund is still not received, please contact us.
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
Exchanges
Exchanges are only available for defective or damaged items. To initiate an exchange, email us.
Gifts
If an item was marked as a gift and shipped directly to you, a gift credit will be issued upon return. If the item was not marked as a gift, the refund will be sent to the original purchaser.
Shipping Returns
To return a product, mail it to the address provided after contacting us.
Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, the return shipping cost will be deducted.
For high-value returns, consider using a trackable shipping service or purchasing shipping insurance, as receipt of the item cannot be guaranteed.
Need Help?
For any refund or return inquiries, contact us through our support page or email.